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Student Assistance Services

 

Welcome Online, Aggies

 

New Mexico State University is dedicated to providing you access to your education during the current situation. Upon your return from our extended spring break, we will be offering 100% of your classes in an online format. The Office of Student Assistance Services is here to help you adapt to a completely online learning environment, gain confidence with the recommended technologies your professor may utilize , and access resources to assist along the way.

Click here to access the Aggie Emergency Funding Request Form mentioned in the town hall meeting on April 2, 2020

 

 

Get Connected

 

Online classes may or may not be new for you as a student. Here are the top four things you need to succeed with online learning:

  • CommunicationTake the time to understand how your professor prefers to communicate for each class.
  • Internet and Device Access:  Ensure you have access to the internet and a laptop/desktop and/or mobile device. If not, let your professor know so you can address these together.
  • Learning Environment: Find a quiet, distraction-free area to access your online courses.
  • Time Commitment:  Expect to spend as much time, if not more time, engaging with your class commitments as you adapt to an online learning environment.

Here are the steps of what to expect and do when classes return from the break.

  • Look for communication from your professor for each course so you know what to expect.
  • Learn how to use and connect to technologies that will help you keep learning at NMSU.
  • Establish your new learning routine, so you can be successful, as we finish up the semester.
  • Know that we are all in this together as we do our best to keep teaching and keep learning at NMSU. Do your part to stay well and stay social.

 

 

 

Plug in: Required Technology

 

NMSU courses will be presented in several formats including Canvas and Zoom.

Canvas

Zoom

Internet/Wifi

If you do not have an internet provider, here are some resources that can help

Other Software

  • If you are in a class that requires additional software. Please reach out to your professor for options.

 

Technology Assistance for Students

Students should visit https://studenttech.nmsu.edu/ for online technology assistance. Students will find information about how to contact the help desk, software downloads and equipment rental. The site includes information about online campus access the Internet, locations and hours of computer labs.

 

Internet Access for Students living in Rural Parts of the Navajo Nation

Students who are located near a Dine College site, they have opened up their parking lots to our students who need wifi.

In order to use the services, you will need to contact the incident commander, Velveena Davis (veldavis@dinecollege.edu or 928-724-6900) to get prior approval to be on their campus. Students will be asked for their name, institution they are attending, and contact information so they can also be updated on future changes.

 

 

Class Accommodations

 

If you are are student with a documented physical, learning, or psychological disability and are in need of accommodations or need your accommodations updated due to the change to online classes. Please email sas@nmsu.edu to set an online appointment.

 

 

 

Academic Dates and Grades

 

Academic Advising and Student Support

Advisors are available to assist students with questions related to academic planning, registration, degree audit, GPA, career planning, and referrals to success resources. Students can go to https://advising.nmsu.edu/ to book an appointment or engage in a virtual chat with their advisor. Students can also email advising@nmsu.edu for quick questions.

 

Last Day to Withdrawal

The last day to drop a full-term class with a “W” (no refund) has been extended to 4:59 p.m.Friday, April 17th.

For the latest information about academic dates & deadlines, Commencement, and transcript requests, students should visit records.nmsu.edu.If students need to speak to someone in the Records Office, they can call 575-646-3411or email records@nmsu.edu.

 

Revised Grading Policy

If, after attending classes in the new format and consulting with their instructors, academic adviser and financial adviser, any student determines the course delivery changes and/or their personal or family health situation is going to negatively impact their ability to successfully complete the Spring 2020 semester, the student can login to the “Change Course Option”page in my.NMSU.edu and change their grade mode, for any or all classes, from traditional letter grades to S/U grading. S/U grading will not have any effect on a student’s GPA calculation, but will still allow the classes to count toward degree and financial aid requirements. This option should be exercised thoughtfully. The choice will be available to all NMSU students through 11:59 p.m. on Wednesday, May 6, 2020

Students who elect to take the S/U option will still have to complete the work for the class for the remainder of the semester.

Students with registration holds on their account will not be able to update their grade mode in my.nmsu until the hold is lifted.

 

Commencement

NMSU will not be holding physical Commencement ceremonies this May. We are, however, very happy to announce that we have an opportunity to provide our graduates with a robust virtual ceremony. Spring 2020 graduates will also be welcome to attend future, in person, ceremonies. Please visit https://commencement.nmsu.edu/for the most current information, an dknow that we will do our very best to honor our graduates, regardless of the strange situation in which we are finding ourselves this semester.

 

 

Computer Labs and Tutoring

 

Computer Lab schedule

For a complete list of open labs, please click on the Computer Lab Schedule

 

Tutoring

Campus Tutoring Services is prepared to offer individual and group tutoring through the Zoom application staring Monday, March 30, 2020. Marketing of this service is being conducted through Canvas, e-mail, and social media platforms.  Tutoring is conducted by our outstanding College Reading and Learning Association Peer Tutors who provide tutoring in 195 courses. NMSU students may schedule an online appointment by visiting the Campus Tutoring Services website https://campustutoring.nmsu.edu.  Campus Tutoring Services has expanded their hours of operation to include ten additional hours.  Tutoring days and hours are as follows:

 

Monday-Thursday      10:00 am-9:00 pm

Friday                          12:00-5:00 pm

Sunday                        12:00-8:00 pm

 

For additional information, NMSU students may call 646-1342 or e-mail campustutor@nmsu.edu.

 

 

Life on Campus

 

Student Life is still an important part of your student experience. If you are part of a campus organization, we highly encourage you to continue to run your programs remotely. Be creative!! Look for new ways to keeps your members engaged. If you need ideas, let us know by emailing us dos@nmsu.edu. You can use ZOOM outside of a class and you can even set up your own ZOOM session. ZOOM allows you to stay connected with friends, peers, and your professors. Feature enhancements like the Chat tool allow you to stay connected outside of meetings and then quickly convene the Chat group when it is time to connect. ​

TIP: You will learn new ways of communicating and managing relationships online, which you be may find useful in other situations, such as when you seek professional employment.

We encourage you to remember that this is an extraordinary moment when we all will find ourselves online and adapting activities to an online environment. Help each other and also your advisors as we all adapt to keep learning and communicating online at New Mexico State University.

 

Recreational Sports (AC & Aquatic Center

The AC (Activity Center) and Aquatic Center are under a Public Health Order of closure effective March 19, 2020. Notification will be made when the order is lifted and access is open for use of these recreational facilities.

 

Education Abroad

Education Abroad will be offering weekly virtual Education Abroad information sessions for the remainder of the spring 2020 semester. The Education Abroad 111 session is designed to introduce students to the diverse study abroad options available at NMSU, clarify the process of applying and participating in education abroad programs, and ensure students have a thorough understanding of study abroad basics. Students can register for an upcoming session by visiting the Office of Education Abroad website. International Education Abroad Advisors will also be available for individual student advising appointments via phone or Zoom. Students can request an appointment by emailingsapromo@nmsu.edu

 

Student Success Center

The Student Success Center is now completely on-line for spring 2020.To schedule a virtual academic success/financial wellness session or a virtual workshop, please visit https://ssc.nmsu.edu/.Click on the Student Success Center Virtual Service Request tab at the top of the website and the complete the request for a virtual session or workshop

Trio Student Support Services

The TRIO Student Support Services Program will continue to provide tutoring, mentoring and academic success support for participants through virtual delivery formats (Zoom, Face time), email, and telephone. Full-time staff, Peer Mentors and Peer Tutors will continue to make weekly contact with participants, access immediate needs and deliver services.Participants can also initiate contact through the TRIO SSS website: https://triosss.nmsu.edu, where they can request services through e-mail and voice mail.

 

Corporate Relations, Career Events, and Cooperative Education and Internships

Corporate Relations, Career Events, and Cooperative Education and Internships has moved to a virtual delivery of services. Please visit our website at https://careerservices.nmsu.edu/ for more information on our various virtual delivery options through Handshake such as: Co-op and Internship appointments, Career Events, Employer Information Sessions, and Interviews. Instructions on navigating the virtual environment will also be available for students and employers

Stay Well, Stay Social

 

Emotional Engagement

You may feel a sense of isolation, as well as some anxiety about learning online. We encourage you to stay in communication with your professor. If you need further clarification on a topic or are unsure what is expected of you, ask. Do so remembering that your professor may be teaching for the first time online and has had to do so rather quickly.

Social Engagement

Your sense of belonging to different communities at Texas A&M and outside the university may have been disrupted as we move our learning online. Maintaining social engagement is important to this moment and also is a best practice in online learning. We encourage you to seek out opportunities for building social relationships online both with your peers and professor. We will be pushing out tips to successfully finish the semester strong as an online student through our social channels.

University Engagement

Collaborative engagement goes beyond social engagement and is about connecting students to institutional resources and opportunities. While the circumstances we find ourselves in are unique, we are committed to providing a comprehensive guide to the resources and services available to you as a NMSU students. Many of the resources and services at NMSU have worked hard to quickly transition online so that they may continue to serve you.

 

 

 

 

Personal Support

 

We understand that this can be a stressful time for you, your families and you fellow Aggies. We ask that you support each other and look out for each other. Please take care of yourself and stay healthy.  If you or another Aggie is in distress or having thoughts of harming themselves or others please take action by following instructions on the C.A.R.E. Team Form.   It is important to stay in contact with your professors, advisors, mentors and fellow Aggies to make this transition as smooth as possible

We are all in this together!

 

Aggie Cupboard

The Aggie Cupboard remains operational during the semester at 906 Gregg St. Food distribution occurs on Thursdays between 3 pm and 6 pm. The mobile Food Pantry is set up and distributes food on Tuesdays in Preciado Park. If you wish to donate to the Aggie Cupboard, they accept drop off donations between 9:30 am and 11am on Tuesday and between 1:00 pm and 3:00 pm on Thursdays at 906 Gregg St.

 

Aggie Health and Wellness

The Health and Wellness Center remains open to support students and employees.It is advised that you telephone before visiting the Health and Wellness Center to schedule an appointment by calling 575-646-1512. When visiting the Health and Wellness Center expect to receive an initial screening before being able to enter the building. Counseling is available through tele-counseling services.Schedule an appointment by calling 575-646-1512or emailing at campus_health@nmsu.edu.

Financial Aid and Scholarships

 

We are responding to emails and phone messages received through our general email address financialaid@nmsu.edu and general phone number 575-646-4105.All of our Financial Aid staff are still accessible, and will respond to email and voicemail.If someone needs to contact a specific financial aid advisor they should go to https://fa.nmsu.edu and click on Contact and they will see the list of advisors. Students may contact their advisors to schedule appointments, these will be conducted via MS Teams or Zoom. External scholarship checks are still being processed once per week. All other processing continues as usual. Students may submit documents to financial aid three different ways:

Upload their documents through their My.NMSU.edu

Email it to their advisor or the general financial aid email address

Fax their documents to 575 646-7381 because it goes onto a fax server and the staff moves the document into BDMS and works on the students file.

Aggie Emergency Funding

 

New Mexico State University is committed to student success and understands that sometimes-financial hardships and/or food or housing challenges can create a barrier to academic success. Student Assistance Services, a part of the Department of Student Life, exists to connect NMSU students with resources and support to assist in the continuation of their education.

 

The purpose of this form is to collect information about a students’ specific situation so that staff in the Office of Student Assistance Services can work with them to seek out funding or resources that can assist them  to continue their education at NMSU.

 

If you are a student in need OR if you would like to refer a student to Student Assistance Services please complete the questions below. A staff member will contact you or the student identified to follow-up regarding assistance opportunities.

 

NOTE: In order to be eligible for funding assistance, students must be in good standing with the University, have a minimum 2.0 CUM GPA and No Active Conduct Sanctions.

 

Click here to fill out the Aggie Emergency Funding Request Form

 

 

Student Employees

 

 

Student Employee and Graduate Assistants are eligible to continue working. Please visit with your supervisor to work out a plan

 

HR Guidelines on Telework

Corona Virus Updates

 

For the newest information and announcements from NMSU regarding the Corona Virus please go to the Aggie Health and Wellness Corona site and the NMSU Corona Website.

 

Contact US

 

If you have additional questions please call us at 575-646-1722 or email us @dos.nmsu.edu